Privacy Policy

L&Q Wellness Inc. ("L&Q Wellness," "we," "us") operates a wellness and preventive-care clinic at 9201 NW 114th St, Unit 6, Hialeah Gardens, FL 33018 and the website lqwellnessclinic.us. This policy covers information collected through our website. Health information created during your care is protected by the federal HIPAA Privacy Rule and described in our separate Notice of Privacy Practices, available at the front desk or on request.

Information collected on our website

• Contact form: your name, email, phone, preferred appointment times, language, insurance plan name, and message.
• Technical data: server logs such as IP address, browser type, and pages viewed, used to keep the site secure and working.

We do not use advertising trackers, sell personal information, or share website data with advertisers. Our website contact form is not a secure medical channel — please do not send detailed health information, test results, or identification numbers through it.

How we use website information

• To contact you to schedule appointments and answer questions.
• To verify insurance coverage at your request.
• To respond to billing questions, complaints, and concerns.
• To maintain and secure our website.

Protected health information

Once you become a patient, information about your health and care is protected health information (PHI). We use and disclose PHI only as permitted by HIPAA — for treatment, payment, and health care operations, or with your written authorization — and we never sell it. Our Notice of Privacy Practices explains your rights to access, amend, and receive an accounting of disclosures of your PHI.

Communications

With your consent we may send appointment reminders by text or email. Standard message rates may apply; reply STOP to opt out of texts at any time.

Security

Our website uses HTTPS. Patient records are kept in a secure electronic health record system with access limited to staff who need it for your care.

Retention

Website inquiries that do not become appointments are deleted after 12 months. Medical records are kept for at least the period required by Florida law.

Your choices

You may ask us to update or delete website inquiry information, or stop marketing messages, by contacting support@lqwellnessclinic.us or (305) 558-4192.

Privacy complaints

If you believe your privacy rights have been violated, contact our practice manager at the address below. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Children

Our website is not directed to children under 13. Parents or guardians schedule care for minors.

Contact

L&Q Wellness Inc., 9201 NW 114th St, Unit 6, Hialeah Gardens, FL 33018 · (305) 558-4192 · support@lqwellnessclinic.us